Welcome to The Toy Store Lebanon
These terms outline how our website and services operate, your rights as a customer, and our commitment to providing safe and high-quality toys for Lebanese families. By shopping with us online at thetoystorelb.com or visiting our stores, you agree to these terms and conditions.
Who We Are
The Toy Store Lebanon is operated by AMB GROUP SAL, a Lebanese company (Registration Number: 475 311, Beirut – Lebanon). We’ve been bringing joy to Middle Eastern families since 2004, with three convenient locations across Lebanon and a comprehensive online store.
Your Account and Shopping
Creating an Account:
To make purchases, you’ll need to provide accurate information including:
- Your real name and valid contact details
- Working email address and phone number
- Correct delivery address with clear landmarks
- Valid payment information
You’re responsible for keeping your account information current and your password secure. If you suspect unauthorized access, contact us immediately at 79/368600.
Product Information and Pricing
Accurate Descriptions:
We work hard to ensure all product descriptions, images, and specifications are accurate. However, if you receive an item that doesn’t match our description, we’ll make it right with a full refund or exchange
Pricing:
- All prices are listed in US Dollars (USD) and include VAT
- Prices may change without notice, but you’ll always pay the price shown when you place your order
- Promotional pricing has specific terms that will be clearly displayed
Payment Methods We Accept
- Credit Cards: Visa and Mastercard
- Debit Cards: All major Lebanese bank cards
- Cash on Delivery: Available for most delivery areas
- We never store your card information – all payments are processed through secure, encrypted payment gateways
Order Processing and Delivery
Order Confirmation:
You’ll receive an order confirmation email with delivery details and tracking information. If there are any issues with your order, we’ll contact you using the information provided.
Delivery Areas:
We currently deliver to select areas across Lebanon. During checkout, we’ll confirm if we can deliver to your location. We’re constantly expanding our delivery network to reach more Lebanese families.
Delivery Attempts:
Our delivery partners will make up to 3 attempts to deliver your order. Please ensure someone is available at the delivery address, as we may cancel orders that cannot be delivered after multiple attempts.
Product Quality and Safety
Safety Standards:
All toys meet international safety standards appropriate for their intended age groups. We regularly test products and work only with certified suppliers to ensure your children’s safety.
Age Recommendations:
Please follow all age recommendations and safety instructions included with products. These guidelines exist to protect children and ensure safe play experiences.
Warranty Coverage:
- Manufacturing defects are covered according to each product’s specific warranty terms
- Normal wear and tear, misuse, or damage is not covered under warranty
- Contact us immediately if you discover any safety issues with purchased products
Your Rights as a Consumer
Under Lebanese Consumer Protection Law, you have the right to:
- Receive products that match their descriptions and meet safety standards
- Return items within the timeframes specified in our Refund Policy
- Clear, honest information about products and services
- Fair treatment and protection from misleading advertising
Limitations and Liability
What We’re Responsible For:
- Delivering products that match their descriptions
- Honoring our refund and exchange policies
- Protecting your personal information according to our Privacy Policy
- Providing customer service support for order-related issues
What We’re Not Responsible For:
- Delays caused by weather, traffic, or circumstances beyond our control
- Damage caused by misuse or normal wear after delivery
- Third-party products’ performance beyond our return policy period
- Issues arising from incorrect delivery information you provide
Intellectual Property
All content on our website, including product descriptions, images, and logos, is protected by copyright. You may browse and shop but cannot copy or use our content for commercial purposes without permission.
Privacy and Data Protection
We take your privacy seriously and handle your personal information according to our detailed Privacy Policy. We only collect information necessary to process your orders and improve your shopping experience.
Dispute Resolution
If you have concerns about your order or experience:
- Contact our customer service team first at 79/368598
- Email detailed complaints to ecomtoysamb@gmail.com
- For unresolved issues, you may file complaints with Lebanon’s Consumer Protection Directorate
Changes to These Terms
We may update these terms occasionally to reflect changes in our services or legal requirements. We’ll notify customers of significant changes via email or website announcements.
Contact Information
Questions about these terms? Reach out to us:
- Customer Service: 79/368598
- Online Orders: 79/368600
- Email: ecomtoysamb@gmail.com
- Address: Ramlet El Bayda, Beirut, Lebanon
